Rise Activewear Terms & Conditions
Last Updated: 19/02/2025
Welcome to Rise Activewear! By accessing or using our website, products, or services, you agree to abide by the following Terms & Conditions. Please read them carefully before making a purchase.
Rise Activewear operates this website and provides activewear products, services, and content. By accessing our site, you agree to comply with these terms. If you do not agree, please refrain from using our website.
🔹 You must be at least 18 years old (or have parental consent) to make a purchase.
🔹 You agree to provide accurate, current, and complete information when creating an account or making a purchase.
🔹 You are responsible for maintaining the confidentiality of your account credentials.
🔹 All orders are subject to availability and acceptance by Rise Activewear.
🔹 Prices are listed in AUD and may be subject to taxes and shipping fees.
🔹 We accept major payment methods (credit/debit cards, PayPal, etc.).
🔹 Rise Activewear reserves the right to cancel orders due to fraud, pricing errors, or stock issues.
🔹 Estimated shipping times are provided during checkout but are not guaranteed.
🔹 International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
🔹 We are not liable for delays caused by couriers, customs, or unforeseen circumstances.
🔹 You may return eligible items within 30 days of receipt (see our full Return Policy).
🔹 Items must be unused, unwashed, and in original condition with tags attached.
🔹 Refunds will be issued to the original payment method after inspection.
🔹 Some items (e.g., final sale products) are non-returnable.
🔹 We stand by our quality. If you receive a defective or damaged product, please contact us within 7 days of receiving your order.
🔹 Normal wear and tear or damage due to improper use is not covered under warranty.
🔹 All website content, including logos, text, images, and product designs, are owned by Rise Activewear and may not be copied, reproduced, or used without permission.
🔹 Unauthorized use of our intellectual property may result in legal action.
🔹 Rise Activewear is not liable for any indirect, incidental, or consequential damages arising from product use or website access.
🔹 We are not responsible for any injuries, allergic reactions, or adverse effects related to product usage.
🔹 We collect and process customer data in accordance with our Privacy Policy.
🔹 Your personal information is used solely for order fulfillment, communication, and improving our services.
🔹 We do not sell or share customer information with third parties without consent.
🔹 Promotional codes and discounts cannot be combined unless explicitly stated.
🔹 Gift cards are non-refundable and cannot be exchanged for cash.
🔹 Rise Activewear reserves the right to modify or cancel promotions at any time.
🔹 We reserve the right to update these terms at any time.
🔹 Any changes will be posted on our website, and continued use of our services indicates acceptance of the new terms.
📩 Email: info@riseactivewear.com.au
📞 Customer Support: Available Monday-Friday, 9 AM - 6 PM (EST)
By using our website and purchasing our products, you acknowledge and agree to these Terms & Conditions.
Thank you for being part of Rise Activewear! 🕊️💙
Last Updated: 19/02/2025
At Rise Activewear, we are committed to providing high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, we are here to make the refund process as smooth as possible.
To qualify for a refund, items must meet the following conditions:
✅ Returned within 30 days of the delivery date.
✅ Unworn, unwashed, and in original condition with tags attached.
✅ Must be free from stains, odors, pet hair, or signs of wear.
✅ Must be purchased directly from Rise Activewear (not a third-party retailer).
🚨 Non-Refundable Items:
❌ Final sale items, gift cards, and promotional giveaways.
❌ Items purchased using discount codes above 40% off.
❌ Personalized or custom-made products.
If your item meets the eligibility criteria, follow these steps:
1️⃣ Contact Us: Email our support team at info@riseactivewear.com.au with your order number and reason for the return.
2️⃣ Receive Return Instructions: We will provide you with a return shipping label (if applicable) and instructions on where to send your item.
3️⃣ Ship the Item Back: Ensure the product is securely packaged to avoid damage during transit.
4️⃣ Processing Your Refund: Once we receive and inspect the item, your refund will be processed within 5-7 business days.
📌 Refund Method: Refunds will be issued to the original payment method. If you paid via gift card or store credit, the refund will be credited back accordingly.
3. Return Shipping & Fees
🚚 Free Returns: We offer free return shipping for defective or incorrect items.
📦 Customer-Paid Returns: If the return is due to a change of mind, incorrect size selection, or preference, the customer is responsible for return shipping costs.
Tip: If unsure about sizing, check our size guide or reach out to our team before purchasing!
🔄 Need a different size or color? We offer free exchanges for eligible items. Instead of requesting a refund, simply let us know what size/color you need, and we will ship the replacement once we receive the original item.
If you receive a damaged, defective, or incorrect item, we sincerely apologize. Please email us at riseactivewear@gmail.com with photos of the item within 7 days of delivery, and we will send you a replacement or issue a full refund, including shipping costs.
If you haven’t received a refund yet:
📅 Check your bank statement – Refunds typically take 5-7 business days to reflect in your account.
💳 Contact your bank or credit card provider – Some institutions may take additional processing time.
📧 Still need help? Reach out to us at info@riseactivewear.com.au for assistance.
Rise Activewear reserves the right to update this policy as needed. Any changes will be reflected on our website.
For any refund-related questions, please reach out to:
📩 Email: info@riseactivewear.com.au
📞 Customer Support: Monday-Friday, 9 AM - 6 PM (EST)
We appreciate your support and trust in Rise Activewear! 💙💪
Rise Activewear
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